BLAKENEY HOTEL - PRIVACY NOTICE

Introduction

The Blakeney Hotel is an independent, privately owned hotel.  This privacy policy explains how we use personal information we collect about you.

Topics:

What information we collect about you

How will we use the information we collect about you

Marketing

Access to your information and correction

Cookies

Other websites

Changes to privacy policy

How to contact us.

What information we collect about you

We collect information about you when you:

Email an enquiry through our website.  If your enquiry doesn’t result in a reservation your contact details will be removed from our records at the end of the month in which you made the enquiry unless you have ‘opted in’ to receive information from us.

Telephone to make a reservation.  We will take your name, billing address and email address, room preferences or special requests, telephone number and deposit payment information to secure your reservation.

Stay with us. We record your itemised spending and other expenses billed to your room account. Information particular to your stay may also be stored (i.e. special requests including any dietary or access requirements and service issues). The information specific to your stay is stored in the property management system and is combined with information from previous visits that you have made to our hotel. In addition, we may retain the content of any document (including letters, guest questionnaires, recommend a friend cards, electronic documents such as e-mails and other similar forms of communication) that you send to us before, during or following your stay.

We may also collect personally identifiable information about minors under the age of 18 years obtained as part of the guest reservation and registration processes, but always with the consent of such person’s parent or guardian.

How we use the information about you

We collect information about you to process your reservation and manage your booking.  We will not share your information with any other company for their direct marketing purposes.

Marketing

From time to time we like to update you with information about what is happening at the hotel and occasionally with offers you might be interested in.  Therefore, you will receive marketing communications from us if you have:

1. Requested information from us

2. Stayed at the hotel in the last 10 years

3. Signed up to our newsletter on our website

4. If you have ticked the box on our guest questionnaire

You can ask us to stop sending you marketing messages at any time by emailing us at enquiries@blakeneyhotel.co.uk or unsubscribe at the bottom of the marketing email.

If you opt out of receiving our marketing communications, we will still retain the necessary personal data provided to us if we formed a contract with you to provide a hotel booking or service.

Access to your information and correction

You have the right to request a copy of the information that we hold about you.  If you would like a copy of some, or all of your personal information, please email enquiries@blakeneyhotel.co.uk or write to the Privacy Team at the Blakeney Hotel, The Quay, Blakeney, Norfolk NR25 7NE. Please note your enquiries will be received during UK office hours and we will aim to respond to your enquiry as soon as reasonably possible.

We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This information is used to track visitor use of the website and to compile statistical reports on website activity.  

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases, some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and will place updates on this web page.  This policy was last updated on 18th June 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you.

By email :   enquiries@blakeneyhotel.co.uk

Or

Write to us:  Privacy Team, Blakeney Hotel, Nr. Holt, Norfolk, NR25 7NE. We will inform you if we need to further verify your identity.